Whether you are into hospitality & housekeeping, guarding & security or maintenance & engineering services, Ramco ERP for Facility Management Services (FMS) sector can help transform your business and accelerate success.

1. ERP for Facility Management- Product Overview

2. 2
The Industry is adop2ng mobility
and biometry for ease, accuracy and
real-­‐2me data availability.
To avoid disputes in billing/Payroll
Biometry
Mobility
Mega Trends in Facili2es Management
Total
FM
Integrated
Systems
The Industry is moving to
single company providing
end-­‐to-­‐end Services spanning
different facility management
domains
Service on the GO
The Industry leaders are
consolida2ng mul2ple systems to
be replaced by integrated
systems for beFer informa2on
accuracy and availability
Unified Informa2on Complete Service

3. 3
A view from FM and services industry experts
Dr Keith Futcher
Former ISS Greater China Regional Director,
Advisor to ISS
Dr Dean Kashiwagi
Director of the Performance-Based Studies
Research Group, Arizona State University
Stan Mitchell
CEO Key Facilities Management
International UK
Founding chairman, Global Facility
Management Association

4. 4
Facili2es Management Overview
Building Services
• Energy
• Water
• HVAC….
• Services
• Metering
• Lease/Rent
Leasing/Rental Agreements
Services Contract
• Fixed
• Periodic
People Deployment Training, Skills, Availability
AFendance Over2mes
• Parameters
• SLA
• Customer
Equipment
Field Services
• Resource Planning
• Spares Availability
& Planning
Labor, Spares, Adhoc

5. 5
Facility Management Services Industry – Issues & challenges
How do I connect?
Site Profitability
– Visibility
Payroll CRM
Skill based
recruitment and
mapping
How do I manage my
Tools, equipment and
Uniform distribu2on ?
High TAT for
Invoice to
Collec2on

6. 6
Contract Management
Site Assessment led
quota2on / RFQ
Training / Inventory /
Site Deployment of
Manpower
Rostering / AFendance
Repor2ng
Invoicing led from
AFendance /
Timesheet
Service Quality,
Customer sa2sfac2on
Dashboard view –
Site / Contract
Performance
Arrear Billing / Arrear
Payroll
Facili2es Management -­‐ Needs

7. 7
Ramco Solu2on
Contract
Site Deployment/Tracking
Roster Plan & Schedule
AFendance
Work Repor2ng
Invoice

8. 8
Ramco’s Differentiators

9. 9
Loca2on based 2me sheet – record 2me In & Out based on loca2on
Improve your maintenance performance with superior mobile apps

10. 10
Achieve Plant Performance With Right Maintenance Strategy
Preven2ve Maintenance
Predic2ve Maintenance
Inspec2ons
Real Time Condi2on Monitoring
Lubrica2on
Calibra2on
Reduced Unplanned Down2me
Higher Equipment Availability
Higher Produc2vity
Reduced Maintenance Cost per Unit
of Produc2on
Shutdown/ Overhaul
Connect Control Room to Board room
• Ramco EAM/ERP/BI
Level 4
• Ramco OPTIMA
Level 3
• RTI middleware
Level 2
• PLC / DCS /
Plant control Level 1

11. 11
Contrac2ng Hub

12. 12
Opera2ons Hub

13. 13
Property Management Hub

14. 14
Maintenance Cost Analysis Contracted Vs Billed Over2me Analysis
Health Safety Environment
Analy2cs Dashboards

15. 15
Ramco Facility Management Services Solu2on –
Key differen2ators
Complete automa2on reduces data entry significantly
Profitability at different levels viz., Region, Customer, Site, Employee
End to end integrated solu2on opera2ons, billing and payroll
Increase in the opera2onal efficiency
Rostering, Online aFendance capturing & Informa2on flow from mul2ple sites
Contract Management with Expiry tracking reduces the leakage of revenue and
increases customer reten2on
Invoicing process made easy with one click to generate invoice

16. 16
Agent Planning Use Case

17. 17
Field Agent planning board
Typical Scenario
a day in the life of Mark, a Field Service Planner
He has to plan across
check for
• Problem Type
• Parts Availability
• Permits
based on
• Customer Location
• Customer Category
• Contract Terms
based on
• Skill Type
• Duty Hours Policy
• Employee v/s Contract
• Agent Performance
Constantly factoring all below variables while planning can result in
complications
Part Availability
Delays
Permits not in
place
Mul2ple+
customers
Mul2ple + Work orders Mul2ple+
Agents
Agent on Leave
Stuck in
TrafficWorng Skill
Assigned

18. 18
Faster Servicing of
Issues
Efficient
Work Planning
OHS Compliant
Agent Rostering
+ +
=
+ Lower Servicing Cost
Ramco Field Agent planning &
optimization
solution
Better
Customer Delight

19. 19
Ramco Value Proposi2on

20. 20
Highlevel Overall Flow of the Facili2es Management Process
2
Contrac2ng with
Customer
Sejng up the services
1. Sejng up the
facility to be managed
Rendering the services
1. In-­‐house Resource
2. Outsourced
Resource
Deployment of
People/Resources
Tracking the Cost
Repor2ng Work
comple2on
Periodic invoicing or
event based invoicing

21. 21
Contrac2ng Process -­‐ Details
2
Customer Contrac2ng
Contrac2ng based on
Property
Contrac2ng based on
People
Contrac2ng based on
group of equipment

22. 22
Customer Invoicing
Service Sejng up Processes
Setup Service
Loca2on
Induct
Equipment to
be Maintained
Document the
SLAs
Render Service
Contrac2ng based on
Group of Equipment Setup Site
Details
Deploy
People/
Resources
Track People
aFendance
Contrac2ng based on
People
Setup the
facility and
services
Setup Billing
Process and
billing cycles
Deploy
resources
Contrac2ng based on
Property

23. 23
Sales and Operations
Material Inbound
Sub-contracting
Purchasing
Purchase Admin Item Admin
Physical Inventory & Cycle
Count
Distribution Management
Warehousing
Procurement Inventory Management Human ResourcesFinance Management
Employee Development
Customer Portal
Supplier Portal
Employee Self Service
Assessment &
Estimation
Lead Management
Quotation
Work force planning
CRM
Contract
Management
Core Accounting Setup
General Accounting
Bank Operations
Payables Management
Project Costing
Fixed Assets
Receivables Management
Consolidation
Performance Management
Staffing
Attendance Management
Planning
Compensation & Benefits
Time & Attendance
Rostering
Complaints Tracking
Site Admin
Site Deployment
Resource Allocation
Site Start Activity
Service Level
Review
Service Level
Assessment
Site Visit Information
Work reporting
Site Instruction
Contract termination
Customer
Complaints
Investigation Details
Solu2on Offering – Integrated Facili2es Management
Data Uploads Embedded
Work Flow
Analytics eSignature Device
Integration
SOA Integration
/ Collaboration
Advanced
Reporting
Mobility Extension ToolkitWizard Interface
Advanced Planning &
Optimization
Enterprise Add-ons

24. 24
Solu2on Offering – Property Development
Workforce
Management
General
Accoun2ng
Daily Logs Reserva2on / LOI Requisi2on
Es2ma2on &
Budge2ng
Land Management Lead Tracking
Opportunity
Management
Compliance
Management
Work Breakdown
Structure
RFQ & Quota2on
processing
Rental / Services
Agreement
Complaint Register Receivables Planning
Aker Sales Service
Scheme
Management
Contracts
Management
Blanket/Direct
Procurement
Fit-­‐out & Handover
Preven2ve
Maintenance
Payables
Employee
Development
Customer Portal
Broker
Management
Bill Tracking
Inbound
Logis2cs
Work Order
Management
Banking
Opera2ons
AFendance
Management
M-­‐Book / RA Bill &
Labor Billing
Warehousing
Cost Planning &
Control
Staffing
Project Tracking Supplier Ra2ng Fixed assets
Compensa2on
& Benefits
Advance /
Reten2on
Supplier Portal
Project Review /
Profitability
Tenant Billing
Finance Leasing / Services HR & Payroll Maintenance Procurement
Marke2ng/
CRM
Construc2on
Metered Billing
Property
Management
Property Sales
Booking
Management
Payment Schedule
Sales/Construc2on
Agreement
Commission
Management
Demand No2ces
Subs2tu2on &
Transfers
Rela2onship
Management
Alerts
Non-­‐Metered
Billing
Consolida2on
Taxa2on
Business Analy2cs, Event Dashboard & Alerts, Performance Management
Analysis & Reports

25. 25
RAMCO ENTERPRISE FACILITY ASSET MANAGEMENT
Project
Management
Procurement &
Inventory
Fixed Assets HCMMaintenance Management
Finance &
Accounting
Inventory Administration
Inventory Analysis &
Planning
Warehouse Management
Material Requests,
Issues & Returns
Physical Inventory &
Cycle Counting
General Accounting
Receivables
Management
Payables Management
Global Tax Solution
Equipment Induction &
Setup
Preventive Maintenance
Predictive Maintenance
Shutdown / Outage
Management
Lubrication Financial Services
Employee Records
Training and Certification
Skills and Competency
Time Management
Project Administration
Bid Management
Project Definition
Project Planning
Project Execution
Project Closure
Asset Planning
Capitalization
Insurance
Asset
Inventory
Depreciation
Transfer
Revaluation
Disposal
Management Accounting
Std. Procedures & Tasks
Maintenance Budgets
Inspection & Calibration
Warranty & AMC
Tracking
Planning Folders
Fault Reporting
Safety & Permit
Management
Procurement
Administration
Supplier Management
Inbound Logistics
Real Time Integration
(RTI)
Reliability Downtime Analysis
Work Management
Maintenance History
Review
Work Logs Workforce Planning
Goods Receipts/Return
Subcontracting
Data Uploads Embedded
Work Flow
Analytics eSignature Device
Integration
SOA Integration
/ Collaboration
Advanced
Reporting
Mobility Extension ToolkitWizard Interface
Advanced Planning &
Optimization
Enterprise Add-ons

26. 26
Case Studies

27. 27
Facility Management Services customers

28. 28
Some of the achievements at a glance …
The Client World’s No.1 Security service
provider
The Challenge Unique business process, huge
volume of data and integra2on of
mul2ple processes
The Solu2on Ramco co-­‐created a new offering for
facility management industry with
2ght integra2on with opera2ons,
finance, HR & Payroll and SCM
The Outcome Around 225,000 employee’s payroll
runs smoothly every month. Strong
hold on opera2ons and on-­‐2me and
correct invoices goes to customer
every month.
The Client Part of World’s No.2 security
services company
The Challenge Running de-­‐centralized payroll,
handling pan India opera2ons, data
integrity and informa2on on 2me
The Solu2on Ramco’s Facility management
solu2on was implemented
The Outcome Successful payroll run for around
20,000 employees, MIS reports
gives much grip on opera2ons to
the management.
The Client India’s foremost facility
management service provider
The Challenge The Challenge was to handle the
merger of mul2ple companies
and also handle the integra2on of
Business Development,
Opera2ons, HR& Payroll
departments for a smooth run of
the business
The Solu2on Ramco’s Facility management
solu2on was implemented
The Outcome 2 legal en22es, 18 loca2ons
across India with 22,000
employees payroll is run through
HCM and 2500 site invoices are
processed successfully.

29. 29
• A leading real estate developer in India.
• Core business has been tradi2onally into Homes, shopping malls
and offices across India
• DLF has strategic alliances with global industry leaders
• Integrated information system covering Construction, Leasing, Sales, Marketing, Maintenance services,
Event Management
• Integrated Building Maintenance System with Portal for Supplier to update the work completion and
maintenance work order completion.
• Consolidated Customer information across different businesses and services offered
• Financial Consolidation & Book Closure on time
• Procurement consolidation across different business units leveraging volume discounts with suppliers
• Automated Service Billing
• Flexibility & Adaptability for changing business models, business processes
• Customer portal to capture maintenance issues from the customer
• Common area maintenance integrated into the leasing/Rental and can be subcontracted as required.
The system seamlessly handles maintenance inhouse and subcontracted.
! Multiple legacy systems
! Manage & Monitor Compliance & Governance
! Expand rapidly into Retail, Corporate
segments
! Flexibility in business process, adapt to
evolving business models including M&A
! Enhance Customer relationship
! Focussed Analytics, Dashboard for real time
decision making for senior management
Key Business Benefits Business Needs

30. 30
Endorsements
Voice of Our Customers
“We did evaluate a number of solu2ons in the ERP field which would meet our needs and objec2ves. Ramco provided a very good fit, both
from the point of view of their func2onal suitability, as well as for our commercial requirements. It was a very good decision. We have been
able to successfully integrate this with most of our business needs. I would believe that this has been a rich and valuable experience for us.”
Mr. Jogesh Ramaswamy,
CTO – G4S IT
“Ramco’ Enterprise Suite has eliminated the opera2onal / data redundancies, enhanced the flow of informa2on, and have thus,
significantly improved produc2vity and profitability.”
Mr. Mahesh Mathur,
Vice President – Systems, DLF – India

31. 31
Endorsements
Voice of Our Customers
“We went through almost all available op2ons. RAMCO was the final choice because it gave a comfort level having done implementa2on in
similar industries like ours. We had similar pain points of a large geographical spread, mul2ple bases, large spread, an annuity model of
business etc.”
“With RAMCO, the customiza2on is way easier. Also, the implementa2on is done by the company itself and not by a partner. That brings a lot
of difference in long-­‐term experience.”
“If I have to do this whole process again, I would choose RAMCO again. In our industry, we are on the pioneer side when it comes to
automa2on. I have seen and heard other peers who have tried the usual big ERP suites and have given up midway. That is a reflec2on of both
the vendor and the company side. Standardiza2on of processes is important. Automa2on only sits upon a set of processes.”
Brendon Pereira
VP, Corporate Planning and IT -­‐ Dusters Total Solu2ons

32. Thank you